For open-hearted people, a job search can feel like a series of heartbreaks. It takes loads of effort and courage to keep believing, but occasionally it takes even more to stop. I recently had the extraordinary experience of discovering that the company I was engaged with had roots in an abusive cult... read more
Moonshot researcher Karen Faith, sat down to talk about virtual reality with David Mellor, award-winning Creative Director at Framestore, the undisputed giants of VR. They soon discovered virtual reality isn’t simply a new tech toy; it’s quite literally a portal to a new world... read more
Have you ever had an epiphany? And did you notice, when maybe you tried to share your epiphany with a friend, that it didn’t sound very impressive? We recently had that experience at the lab during our workshop on listening, where we came to understand that the best way to listen is to, you know, try... read more
Having learned three different ways to listen (see: Listening Part 1), we aimed to address some of the obstacles that keep us from doing a good job of it. Most of those obstacles fall into two categories: attention and intention. And, as I see it, those two categories have a few special components... read more
When I practice ethnography, I am granted the chance to understand others by trying on their lives for a moment. So when the Moonshot team asked me to get familiar with chatbots, I should have known things were about to get weird. Below is an account of my brief relationship with Mitsuku, the 3-time Loebner Prize winning chatbot created by Steve Worswick.
Orientation session presented at Googleplex for new hires.
When you hire a creative team, what are you buying? Buying creative services isn’t like buying any other thing. If our creative agency were in the food business, you would come straight back to the kitchen, put on an apron and get messy... read more
Whether you’ve used the agile method yet or are still itching for the chance, you might already know that the biggest obstacle isn’t so much switching your own gears as it is switching your client’s... read more
In the same way that the presence of a chair in a room invites a person to sit, a question - even a very well written question - partially composes a response. Instead of asking, "why did you purchase this brand of coffee?" you might simply state, "I noticed your choice of coffee... read more